Our aim is to provide our customers with the best possible online shopping experience, and do everything possible to get your BeakBox to you from our location "down under" in New Zealand. We work with established freidght and delivery experts to carry our bird toys around the world!
Lost and Damaged Goods
If you receive a damaged item from us, please return the item to the BeakBox by following the return instructions on the packing slip, and clearly marking "Damaged/Defective" when indicating the reason for the return. Provide comments if necessary. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If we are unable to replace the item, a member of our team will contact you directly.