BeakBox: Help Centre

Help Centre

Everything you need to know about BeakBox. Can't find the answer you're looking for? Please chat to our friendly team.

Front view of the BeakBox

Shipping and delivery

How long does it take to process an order?

We will process your orders within 24-48 hours, this excludes public holidays and weekends. If you select tracked shipping, you will receive a tracking number when your order has been shipped.

How much does shipping cost?

We ship BeakBoxes from our New Zealand HQ to the majority of international destinations, providing two delivery options: New Zealand Post (USD $5)and FedEx (USD $20), both are tracked.

See more details on our Shipping & Delivery page.

Can I change my delivery address?

Yes, you can change your delivery address if your order has not been shipped yet. Please contact our team at contact@mybeakbox.com as soon as possible with your order number and the updated delivery address.

Can I return BeakBox if my parrot doesn't like or use it?

Absolutely! We want both you and your feathered friend to be happy. If the BeakBox doesn't quite hit the right note for your parrot, we've got a 30-day money-back guarantee so you can return your BeakBox hassle-free. Check out the T&C for the nitty-gritty details, but essentially, we've got your back!

Getting started

Before you start using your BeakBox, you'll need to disable shipping mode by plugging your BeakBox in for a few seconds.

Installing BeakBox on your bird cage

Follow these steps to securely install the BeakBox on your bird cage:

  1. Unscrew both thumb nuts from the BeakBox by rotating them anti-clockwise. Then remove the two bolts, each equipped with oval washers attached.
  2. Press the metal plate against the outside of the cage, ensuring the lever pokes inside between the bars. Check that the lever moves freely.
  3. Hold the BeakBox in place and reach into the cage to insert the bolts, with oval washers attached, into the top and bottom mounting holes. Then, screw thumb nuts onto the bolts. Ensure the oval washer is horizontal and firmly tighten.
  4. Press the power button to turn your BeakBox on; the power light should turn green.

Parrots are often wary of new toys, so we strongly recommend gradually introducing your birds to the BeakBox before attaching it to the cage and teaching them how to press the lever.

BeakBox web app

With our BeakBox web app you can connect your BeakBox to your home Wi-Fi to receive future updates, upload your parrots' favorite music, create playlists, and remotely control your BeakBox!

How to access the BeakBox web app

To access the BeakBox app, follow these steps:

  1. Turn on your BeakBox by pressing the power button; the Power LED light should turn green.
  2. Press the Wi-Fi button; the Wi-Fi LED light should start flashing blue.
  3. Open the Wi-Fi settings on your device and search for a network with the following name “MyBeakBox-NNNNNN” where NNNNNN is a set of six random numbers and characters. Use the password “boxflock“ to connect to your BeakBox.
    An example of the BeakBox's network

    While connected to the BeakBox Wi-Fi, your device won’t have internet access.

  4. Upon connecting your device to the BeakBox, the BeakBox web app page will automatically open in your default browser.

    If the page fails to open, you can access the BeakBox web app by entering http://192.168.4.1 in your browser. Ensure to type “http” to prevent the browser from using “https” by default.

  5. Select your home Wi-Fi from the list of available networks and, if necessary, enter your home Wi-Fi password. Click "Connect".
    Wi-Settings page highlighting the section with available Wi-Fi networks
  6. Your BeakBox should now be successfully connected to your Wi-Fi.
    Wi-Fi settings modal showing the success message for the BeakBox connection

    Please don’t forget to re-connect your device to your home Wi-Fi.

How to upload music to your BeakBox

Once your BeakBox is connected to your home Wi-Fi and powered on, follow these steps:

  1. Visit the BeakBox web app at http://mybeakbox.local/, http://mybeakbox, or using the IP address visible in the Wi-FI settings after you successfully connecting your BeakBox to your home Wi-Fi.

    Ensure to type “http” to prevent the browser from using “https” by default.

  2. Open the “Playlists” tab where you’ll find default playlists pre-loaded with the BeakBox.

    Please note that default playlist cannot be edited or deleted; you can only copy tracks from them to your custom playlists.

  3. To add your playlists, enter a name for your playlist using only alphanumeric characters, hyphens, underscores, and spaces.
    Modal showing the interface for adding a new playlist
  4. Click the “Add playlist” button, and your new playlist will now appear in the list.
  5. Select your newly created playlist by clicking on it.
  6. Drag the music file(s) from their location to the drop zone. Alternatively, you can click to select your files.
    Modal showing the interface of a drop zone for adding new music files
  7. If you wish to remove a file from the uploads, click the “Remove file” button.
    Modal showing the interface for removing tracks from the drop zone
  8. Finally, click the "Upload Files" button. Your newly uploaded music file should now appear in the playlist.

    Once you click the “Upload Files” button, a progress indicator will appear. Please wait for it to complete before navigating within the web app or leaving the web app.

How to rename a playlist

  1. Choose the playlist you wish to rename.
  2. Click the "Edit" icon.
    Modal highlighting the edit icon
  3. A prompt will appear, allowing you to set the new name for the playlist. Enter the desired name and click "OK".
    Modal showing the interface for entering a new name for the playlist

Your playlist should now be renamed.

How to copy tracks from one playlist to another

To copy tracks from one playlist to another, follow these steps:

  1. Select the tracks you wish to move to a different playlist.

    Please note that you can copy tracks from both custom and default playlists but you can copy them only to custom playlists.

  2. From the dropdown menu, choose the playlist where you want to duplicate your selected tracks.
    Modal highlighting a drop down menu for copying selected tracks to new playlist
  3. Click the “Copy” button.

By following these steps, you can manage your tracks across different playlists.

How to delete tracks from the playlist

To remove tracks from a playlist, follow these simple steps:

  1. Select the playlist from which you want to delete tracks.
  2. Choose the tracks you wish to remove. If you want to delete all tracks from the playlist, use the “Select all” option.
  3. Click the “Delete selected” button.

How to delete the playlist

To remove a playlist, follow these steps:

  1. Select the playlist you wish to delete.
  2. Click the "Delete" icon.
    Modal highlighting the delete icon to remove the playlist
  3. Confirm that you want to delete the playlist by clicking the "OK" button.
    Modal showing the confirmation window to delete the playlist

The selected playlist should now be removed.

Managing BeakBox settings with the BeakBox web app

Using the BeakBox web app, you have the ability to customise the following settings:

  1. Turn on/off a beep sound when changing volume.
  2. Turn on/off a beep sound when the lever is pressed.
  3. Turn on/off the recording of listening history.

To change these settings for your BeakBox, go to the "Preferences" tab in the menu and toggle the desired options.

Preferences page showing what settings you can change

Listening history with BeakBox App

In the BeakBox app, you have the option to enable the recording of listening history, allowing you to keep track of your bird's favorite tracks.

Listening history page showing an example of listening history for the selected playlist

If you wish to clear the listening history for the selected playlist, simply click the "Delete history" link.

The listening history is reset when tracks are added or removed from a playlist or when the playlist is renamed.

How to control your BeakBox remotely

With the BeakBox web app, you can easily control your BeakBox remotely, performing the following actions:

  1. Play, stop, and skip tracks on your BeakBox.
  2. Adjust the volume up and down.

To play a specific track:

  1. Navigate to the Playlists section.
  2. Click the "Play" button next to the track you wish to play.
    Modal highlighting the play icon to start playing the track

To stop a currently playing track, simply click the “Stop” icon in the top bar. To skip to the next track in the playlist, click the “Skip” icon.

To adjust the volume on your BeakBox:

  • Use the "Minus" icon to decrease the volume.
  • Use the "Plus" icon to increase the volume.
Top navigation bar highlighting volume control icons

BeakBox troubleshooting

My BeakBox stopped playing music

If your BeakBox has stopped playing music, follow these steps:

  1. Ensure that your BeakBox is fully charged.
  2. Confirm that the volume is turned up.
  3. If you have made custom playlists or uploaded your own music, try changing the playlist to ensure that a track that is audible is being played.

I plugged my BeakBox in but the CHARGING LED INDICATOR doesn’t come on

If the battery is already fully charged the indicator may not come on.

If you think the battery is not fully charged, your BeakBox may not be receiving power; please ensure that your USB-C cable is functioning properly and the power adaptor is functional.

If the cable and adaptor are in working order, but the light remains off, please reach out to us at contact@mybeakbox.com, and include your order number in your message.

POWER LED INDICATOR is flashing red

Your BeakBox has encountered an internal error. Please message us at contact@mybeakbox.com and include your order number.

I can’t connect my BeakBox to the Wi-Fi

If you have trouble connecting your BeakBox to the Wi-Fi, please follow the flowchart below to troubleshoot the connection.

Download flowchart

How to factory reset your BeakBox?

Performing a factory reset will restore your BeakBox to its original factory-installed firmware, removing any installed firmware updates.

To factory reset your BeakBox, ensure it is turned off. Then, press the POWER button while holding down the VOLUME UP button.

If you tried all the troubleshooting tips above and your BeakBox still doesn’t work, please send us an email at contact@mybeakbox.com.

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