BeakBox: Help Centre

Help Centre

Everything you need to know about BeakBox. Can't find the answer you're looking for? Please chat to our friendly team.

Shipping FAQs

How long does it take to process an order?

We will process your orders within 24-48 hours, this excludes public holidays and weekends. If you select tracked shipping, you will receive a tracking number when your order has been shipped.

How much does shipping cost?

We offer FREE shipping with New Zealand Post on all Australian and New Zealand orders. International shipping costs will be calculated once you enter your shipping address at the checkout.

Can I change my delivery address?

Yes, you can change your delivery address if your order has not been shipped yet. Please contact our team at as soon as possible with your order number and the updated delivery address.

What shipping carriers do you use?

We use New Zealand Post and DHL Express for shipping.

What countries do you ship BeakBoxes to?

We currently offer shipping to most countries in North and South America, Europe, Asia, and Oceania. If you don't see your country on the list during checkout, don't worry! Just reach out to our team, and we'll do our best to help you out.

Can I return BeakBox if I don't like it?

Absolutely! We want you to be completely satisfied with your BeakBox purchase. That's why we offer a 30-day money-back guarantee. If you're not happy with your BeakBox for any reason, simply contact us within 30 days of your purchase, and we'll work with you to initiate a return and refund.

Getting started

How to install my BeakBox

You will need your BeakBox and the USB cable that came with it, a power source, and some music!

  • Unscrew both wingnuts from the BeakBox by rotating them anti-clockwise. Then remove the two bolts, each with oval washers attached.
  • Press the metal plate against the outside of the cage with the lever poking inside between the bars. Ensure the lever is free to move.
  • Hold the BeakBox in place and reach into the cage to place the bolts, with washers attached, into the top and bottom mounting holes.
  • Screw wingnuts onto the bolts. Ensure the oval washer is horizontal and firmly tighten. Insert a microSD card with tunes into the slot and plug it into a USB port. Indicator LED should turn green.

How to connect my BeakBox to Wi-Fi

To connect your BeakBox to Wi-Fi, you will need:

  • A powered-on BeakBox
  • A device capable of connecting to Wi-Fi and browsing the internet (computer, tablet, mobile phone, etc.)

Follow these steps to connect your BeakBox to Wi-Fi:

  • Connect your device to the BeakBox Wi-Fi network. Look for a network with a similar to MyBeakBox-NNNNNN name using the password: boxflock
  • Once connected, open an internet browser on your device and navigate to https://mybeakbox.local or on older devices
  • Select your home Wi-Fi access point from the list available and connect to it using your Wi-Fi password

That’s all! Your BeakBox is now connected to your network and able to update when needed.

How to upload new music onto my BeakBox

Pre-loaded tracks on your BeakBox have been thoroughly selected for your bird - they are soft, gentle, and bird-friendly. But you can easily customise the playlist and upload your bird’s favourite tunes.

Please make sure that the music files you’re uploading onto the microSD card are in .mp3 file format and are dropped (or pasted) directly to the root folder.

Steps to create a custom playlist:

  1. Unplug your BeakBox
  2. Remove the microSD card from the BeakBox by pulling it out
  3. Insert the microSD card into the SD card adapter provided with the BeakBox
  4. Insert the adapter into the SD card slot on your computer
  5. Open the microSD card root folder in your file explorer and drag and drop the tunes you want to upload onto your BeakBox
  6. Eject the microSD card safely from your computer, take it out and insert it back into the BeakBox
  7. Plug it in and enjoy new tunes!

We recommend having only music files on your microSD card. BeakBox has to scan through the files and folders on the card looking for mp3 files and it can take long time if there are a lot of non-mp3 files.

BeakBox can play up to 100 songs, please do not upload more than that.

How to encourage my bird to use the BeakBox?

We have a blog article sharing the best tips and tricks that will help your bird get used to the BeakBox and get the most out of it.


I can’t connect my BeakBox to the Wi-Fi

If you have trouble connecting your BeakBox to the Wi-Fi, please follow this flowchart process when connecting your BeakBox.

Don’t leave the local BeakBox web page open on your browser. While the page is open it refreshes the connection status putting additional load on the BeakBox and consuming connections.

Be patient with the BeakBox. It is running a very small computer and serving a web page puts a lot of load on it. Don’t try to connect from multiple devices to the BeakBox at the same time. Each connection uses some memory on the BeakBox and the number of connections is limited.

My microSD card is damaged. What card should I replace it with?

The BeakBox comes with an 8GB microSD card that you can get at any local electronics store. It will work with any other card but we recommend using a card of the smallest size available.

My BeakBox stopped working. What do I do?

There could be multiple reasons why your BeakBox has stopped working. First of all, check that your BeakBox is plugged in and your USB cable is working properly - the LED light should turn solid green as soon as you plug your BeakBox in and it has read the microSD card and scanned the files. When the lever is pressed and music is playing, the light should be flashing green.

I plugged my BeakBox in but there is no light coming on

Your BeakBox is not getting any power, please check that your USB cable is working. If it is working but the light still doesn’t come on, please send us a message at

When I press the lever, the music is not playing and the light is solid yellow

Your microSD card is either missing or damaged. Please make sure that it is properly inserted into the BeakBox card slot and the slot is not damaged. If your BeakBox is still not playing music, we recommend trying a different microSD card.

MicroSD cards are fragile. Be very careful when using them especially when inserting them into or taking them out of the BeakBox card slot.

My BeakBox is flashing red

Your BeakBox has encountered an internal error. Please message us at

I uploaded new music and my BeakBox stopped working

Before uploading new tunes onto your BeakBox, please make sure that:

  • Your music files are in .mp3 format
  • You have less than 100 songs on your microSD card
  • You don’t have any other types of files on your microSD card (e.g., images) or folders

To test if your newly uploaded music files are the reason why your BeakBox is not working, we recommend formatting your microSD card and uploading the original playlist that BeakBox is shipped with.

Download the original BeakBox playlist.

Please note that you will have to unzip this file and drag and drop (or copy and paste) music to the root folder of your microSD card.

If you tried all the troubleshooting tips above and your BeakBox still doesn’t work, please send us an email at

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