We fully guarantee our products against defects in material and workmanship. If something seems amiss, please don’t hesitate to contact us for a replacement or refund.
The length of coverage is one (1) year from the date of purchase. Warranty does not apply to abuse or misuse, including defects or damage that result from improper operation, storage, misuse or abuse, accident or neglect, use of the Products for commercial purposes or subjecting the Products to abnormal usage or conditions; or other acts which are not the fault or negligence of BeakBox. Please email firstname.lastname@example.org with your BeakBox order number for issues and returns.
Where BeakBox agrees that the product is faulty and the claim is approved, the customer will be offered a refund or product exchange, and shipping costs incurred by the customer to return the product to BeakBox will be reimbursed with proof of postage. The shipping costs associated with sending replacement product will be paid by BeakBox.
In no event shall BeakBox be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any BeakBox products purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your pet before purchasing any product or using any product with or on your pet. You should not leave any children unattended in the presence of this product as it may present a choking or other potential hazards. Do not permit your pet to get access to the logo-facing side of the device. Ensure the USB cable is kept away from the cage and cannot be reached by your pet during use. Keep the device unplugged when letting your pet out of the cage. Failure to properly supervise pets could result in serious injury to your pet. You agree that in the event that BeakBox is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product.